Return Policy:
  • If your shipment arrives damaged, please contact us immediately. We will send you a replacement as soon as possible. Please retain ALL packing materials as they may be required by shipper in order to process a damaged goods claim.
  • We are sorry, but we are unable to accept returns on Food Items or on Special Orders. For all other returns, simply call for a return authorization and return the item within 10 days of receipt for a prompt and friendly refund or exchange of the purchase price of the item, not including shipping.
  •  Returns are subject to a 15% restocking fee. If you should need to return or exchange any
    item(s):
    • Please return the Packing Slip/Invoice you received with your order along with the items being sent back.
    • Item(s) being returned must be in manufacturer’s original carton, if applicable, and in resellable condition.
    • Used items will NOT be accepted for return.
  • When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure the package for its value.

Our return address is:
The Posh Gourmet
16330 Spruce Street
Fountain Valley, CA 92708

Return the package prepaid (sorry, we cannot accept CODs). We strongly recommend shipping your return through FedEx or United Parcel Service (UPS).

Company Contact Information:

If you have questions about an existing order, placing a new order, or just general product information, you can e-mail Customer Care 24 hours a day!  We'll respond within one business day or you may call us at (714)839-7642 during our normal business hours. Our Customer Care Representatives will be happy to answer any questions you may have.

Customer Care Business Hours (Pacific Time): Monday through Friday 9:00am – 5:00pm Pacific Time


To facilitate a prompt reply to your e-mail, please provide the following information:
  • Your Name
  • Address
  • Order Number (if applicable)
  • How you would like us to respond
    • By Email, please include your Email address
    • Phone call, please provide us with a telephone number and the best time to contact you (Pacific Time).
       

 

Email Customer Care for assistance with products, orders, shipping, and general inquiries: